Hello, and thank you for choosing Lean Kiosk! We're here to show you just how easy it is to check into your hotel room using our hotel check-in kiosk by the video. Our system is designed to get you from the lobby to your room in less than a minute, with no waiting.
Let's walk through the simple, three-step process. Please whatch the video below carefully.
To start, you need to find your booking. You have a few easy options for this:
Scan Your ID or Passport: Simply place your document on the designated scanner. The hotel kiosk will instantly read your details and find your reservation.
Scan a QR Code: If you received a QR code in your booking confirmation email, just hold it up to the scanner.
Enter Your Confirmation Number: You can also type in your booking number directly on the touchscreen.
Once your reservation is found, the screen will show a summary of your stay. If everything looks correct, the kiosk will guide you to the payment screen. Here you can:
Insert a Credit Card: If you have a remaining balance, follow the on-screen instructions to insert or swipe your credit card.
Tap for NFC Payment: Our kiosk supports contactless NFC payments, so you can simply tap your smartphone or card to complete the transaction.
The final step is to get your room key. The kiosk’s built-in room key card dispenser will automatically encode and issue your key card. Just take the card, and you’re all set to go to your room! A receipt will also be printed for your records.
And that's it! You've successfully checked in. The entire process is quick, secure, and hassle-free.
While our hotel check in kiosks are designed for a seamless experience, here are some quick solutions for common issues you might encounter.
Check Alignment: Make sure your document is flat and correctly aligned on the scanner.
Try Again: Sometimes a second attempt is all it takes.
Use an Alternative: If the scanner still can't read it, you can manually enter your booking number instead.
Check for Funds: Make sure your card has enough funds for the payment.
Clean the Chip or Stripe: Smudges on the card's chip or magnetic stripe can prevent it from being read.
Try a Different Payment Method: If the issue persists, you can try another credit card or a mobile wallet.
Our system will alert staff immediately. The kiosk screen will display a message like, "We apologize for the inconvenience. A staff member has been notified." If no one is available, please look for a small key lock on the side of the kiosk where hotel staff can easily reload paper.
If the screen freezes, please wait a moment. It may be processing a command. If it remains unresponsive, our remote monitoring system will likely have already detected the issue. Simply notify a hotel staff member, and they will contact our support team.
We hope this guide makes your next check-in experience as smooth as possible.
Lean Kiosk is a professional kiosk manufacturer with 14 years of industry manufacturing experience. If you have any questions or are interested in our products, please feel free to contact us.
Address: No. 99-15, Dayang Road, Rentian Community, Fuhai Street, Shenzhen, Guangdong, China
